Refund Policy

A LEGAL DISCLAIMER

Cancellations and Refunds

1. Cancellations

2. In-Store Orders:

• Orders placed in-store cannot be canceled once payment is made.

3. Website Orders:

• Cancellations for online orders cannot be made after placing your order.

• Once has been successful the order preparation process has begun, cancellations are not possible.

4. Delivery Platform Orders:

• Cancellations for orders placed through third-party delivery platforms (e.g., Deliveroo, Uber Eats, Just Eat) must be made through the respective platform according to their cancellation policies.

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Refunds

1. In-Store Orders:

• Refunds for in-store purchases are considered on a case-by-case basis (receipts must be provided). Please contact our customer support at 0131 285 4146 for assistance.

2. Website Orders:

• Refund requests for online orders must be submitted to our customer support via email phattfellas@gmail.com within 6 hours of picking up your order.

• Refunds may be issued if the food picked up is incorrect as determined by Phatt Fellas.

3. Delivery Platform Orders:

• Refunds for orders placed through third-party delivery platforms are subject to the policies of those platforms.

• Phatt Fellas is not responsible for processing refunds for orders made through external delivery platforms.

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Eligibility for Refunds

1. Refunds may be considered under the following circumstances:

• Incorrect items delivered.

• Orders canceled within the specified time frames mentioned in section 3.

2. Refunds will not be issued for:

• Customer dissatisfaction with taste preferences.

• Changes in order preferences after the order has been placed.

• Customers who have placed an order on our website and have not picked up their food from our store.

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Refund Process

1. Customers seeking a refund must provide proof of purchase (order confirmation or receipt) and details of the issue.

2. Refunds will be processed through the original payment method used for the order.

REFUND POLICY - THE BASICS 

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.