Phatt Fellas Ltd (Terms and Conditions)

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Welcome to Phatt Fellas! Please read the following terms and conditions carefully before using our services. By accessing our website, placing an order in-store, or through our website, you agree to be bound by these terms and conditions.

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We are Phatt Fellas known as Phatt Fellas Ltd in Scotland. Our company registration number is SC784906 and our registered office is at 26 Bryson Road, Edinburgh, Scotland, EH11 1DX United Kingdom.

If you have any questions or complaints about our service, please contact phattfellas@gmail.com. We’ll contact you using the details you provide.

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1. Ordering and Payment

1.1. In-Store Orders: When ordering in-store, you are required to pay for your order at the time of purchase.

1.2. Website Orders: When placing an order through our website, payment will be processed online. We accept various payment methods, and all transactions are securely processed. You must provide accurate payment information, and we reserve the right to cancel orders for non-payment or if payment information is found to be incorrect.

1.3. Delivery Platforms: Orders placed through third-party delivery platforms (e.g., Deliveroo, Uber Eats, Just Eat) are subject to the terms and conditions of those platforms, including payment processing.

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2. Menu and Prices

2.1. Our menu, including item availability and prices, may change without notice. We strive to keep our menu and prices up to date, but we are not liable for any discrepancies.

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3. Cancellations and Refunds

3.1. Cancellations

3.2. In-Store Orders:

• Orders placed in-store cannot be canceled once payment is made.

3.3. Website Orders:

• Cancellations for online orders cannot be made after placing your order.

• Once has been successful the order preparation process has begun, cancellations are not possible.

3.4. Delivery Platform Orders:

• Cancellations for orders placed through third-party delivery platforms (e.g., Deliveroo, Uber Eats, Just Eat) must be made through the respective platform according to their cancellation policies.

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4. Refunds

4.1. In-Store Orders:

• Refunds for in-store purchases are considered on a case-by-case basis (receipts must be provided). Please contact our customer support at 0131 285 4146 for assistance.

4.2. Website Orders:

• Refund requests for online orders must be submitted to our customer support via email phattfellas@gmail.com within 6 hours of picking up your order.

• Refunds may be issued if the food picked up is incorrect as determined by Phatt Fellas.

4.3. Delivery Platform Orders:

• Refunds for orders placed through third-party delivery platforms are subject to the policies of those platforms.

• Phatt Fellas is not responsible for processing refunds for orders made through external delivery platforms.

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5. Eligibility for Refunds

5.1. Refunds may be considered under the following circumstances:

• Incorrect items delivered.

• Orders canceled within the specified time frames mentioned in section 3.

5.2. Refunds will not be issued for:

• Customer dissatisfaction with taste preferences.

• Changes in order preferences after the order has been placed.

• Customers who have placed an order on our website and have not picked up their food from our store.

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6. Refund Process

6.1. Customers seeking a refund must provide proof of purchase (order confirmation or receipt) and details of the issue.

6.2. Refunds will be processed through the original payment method used for the order.

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7. Contact Information

7.1. For cancellations and refunds, please contact our customer support via email phattfellas@gmail.com.

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8. Changes to Refunds and Cancellations Policy

8.1. Phatt Fellas reserves the right to update or change this refunds and cancellations policy at any time.

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9. Collecting your order in store

9.1. In-store collection times will be provided when you place your order, We aim to prepare your order promptly but are not responsible for delays beyond our control.

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10. Quality and Satisfaction

10.1. We are committed to providing high-quality food and service. If you are dissatisfied with your order, please contact us so we can address your concerns.

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11. Food Allergies and Dietary Requirements

11.1. Please inform us of any food allergies or dietary requirements when placing your order. We will do our best to accommodate your needs, but we cannot guarantee that our food will be allergen-free.

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12. Privacy and Data

12.1. We collect and process personal data as described in our Privacy Policy, which can be found here.

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13. Intellectual Property

13.1. All content, logos, and trademarks on our website and materials are the property of Phatt Fellas and may not be used without our written permission.

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14. Termination

14.1. We reserve the right to terminate or refuse service to any customer at our discretion.

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15. Your Rights

15.1. As a consumer, you have certain rights under law and nothing in these terms can, or is intended to, limit or remove those rights. Further advice about your consumer rights is available from any local Citizens' Advice Bureau (https://www.citizensadvice.org.uk/) or local Trading Standards office (https://www.gov.uk/find-local-trading-standards-office). We have taken every care in the provision of your orders. However, to the extent permitted by law, we provide Applications and orders on an "as is" and "as available" basis, without any promises, conditions, warranties or other terms of any kind.

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16. Changes to Terms and Conditions

16.1. We reserve the right to update or change these terms and conditions at any time. Changes will be effective upon posting on our website.

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Thank you for choosing Phatt Fellas. We appreciate your business and are committed to providing you with delicious food and excellent service.

If you have any questions or concerns regarding these terms and conditions, please contact us at phattfellas@gmail.com